Definitions

For the purposes of this Privacy Policy, the following terms shall have the following meanings:

• Consignee: The person or entity (individual/firm) financially responsible for receiving a shipment from a consignor.
• Consignor: The individual or entity (usually the seller) who uses Siegma Logistics' services to deliver a consignment.
• Data Subject: Any individual who can be identified by information such as name, contact details, or other identifying data.
• Third Party Vendors: Any organization or service provider assisting Siegma Logistics on a contractual basis.

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we recommend that you review this policy regularly.

1. What Data Do We Collect?

Personal Information: We may collect personal information that can identify you, such as:

• Name
• Email address
• Phone number
• Address (including State, ZIP code, City)
• KYC Documents
• Geographical location

You are not obligated to provide this information, but it is necessary for us to provide our services. Without it, some services may not be available.
Usage Data: We may collect information such as:

• IP address
• Browser type and version
• Pages visited on our website
• Time spent on pages
• Device identifiers and diagnostic data

This helps us improve our website and services.
Cookies Data: We use cookies and similar technologies to track your use of our services. This helps us improve your experience. You can manage cookie preferences through your browser settings.

2. When and How Do We Collect Your Data?

We collect data when you:

• Use our website or mobile applications
• Provide us with personal details to make bookings or track shipments
• Contact customer support
• Interact with us via phone, email, or chat

Additionally, we may collect information from third-party vendors who support our logistics services, such as delivery partners or payment processors.

3. Why Do We Collect Your Data?

We collect data for the following purposes:

• Provide Services: To process and deliver shipments, manage payments, send updates, and provide location and tracking features.
• Communication: To stay in touch with you regarding your shipments and service requests via phone, email, or WhatsApp.
• Customer Support: To resolve issues, answer inquiries, and improve service performance.
• Identity Verification: To prevent fraud and verify your identity using documents such as PAN cards or driver’s licenses.
• Marketing: To send you updates on new offers and services. You can opt-out at any time.

We may also use data to improve our services and develop new products that better meet your needs.

4. Why Do We Share Your Data?

We do not share your personal information with third parties, except in the following cases:

• Service Providers: We may share information with third-party vendors (e.g., delivery partners, payment processors) necessary to perform our services.
• Legal Requirements: We may disclose personal data when required by law or in response to legal processes (e.g., customs regulations).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred, but we will ensure it is protected as per this Privacy Policy.

We take steps to ensure that third-party vendors adhere to strict privacy and security standards.

5. How Long Do We Retain Your Data?

We will retain your personal information for as long as necessary to provide our services and fulfill legal or regulatory requirements. If you delete your account, we will retain the data for the required duration.

6. How Do We Protect Your Data?

We implement reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. However, please be aware that no security system is completely secure. You should also take steps to protect your personal information, such as keeping your login credentials private.

7. Links to Third-Party Sites

Our website may include links to third-party websites or services. These sites have their own privacy policies, and we are not responsible for their practices. We recommend reviewing the privacy policies of any third-party services.

8. Children’s Privacy

Our services are not intended for children under the age of 18. If you are under 18, you may only use our services with the consent of a parent or guardian. We do not knowingly collect data from children.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us at:
Email: support@siegmalogistics.in